When you receive an order via Procuros, you can respond in three ways:

  • Confirm the order if everything looks good
  • Reject the order entirely if you cannot fulfill it
  • Partially confirm the order if some items, quantities or dates needs to be adjusted

Each of these actions creates an Order Response tailored to the specific action you’ve taken.

​
Accessing Order Responses

There are two ways to create a new order response:

1

Via the Dashboard

  1. Open the dashboard.
  2. Navigate to the “Inbox” section.
  3. Click on “Order Responses Pending.”
  4. The overview displays the open orders, where a Order Response is outstanding.
2

Via Transactions

  1. Open the “Transactions” section.
  2. Use the “Document Type” filter.
  3. Select “Orders”.
  4. If you click on the individual orders, you can create a response in the top right-hand corner for those where a response is pending.

​
Confirming the Entire Order

If you can fulfill everything as requested:

  1. Click “Confirm Order” in the top-right corner of the order page.
  2. Select “Confirm Entire Order”.
  3. Review the order summary to ensure everything is accurate.
  4. Click “Send Order Confirmation” to complete the process.

The confirmation will be sent to your trading partner, and the order will be marked as confirmed in the system.

​
Rejecting the Order

If you cannot fulfill the order at all:

  1. Click “Reject” in the top-right corner of the order page.
  2. Select a reason from the list. If your reason isn’t listed, choose “Other” and provide a brief explanation.
  3. Confirm by clicking “Reject” again to send the rejection to your trading partner.

Once rejected, the order will be marked accordingly and no further action will be required.

​
Partially Confirming an Order

If you need to make changes to an Order, like changing items quantities or delivery date:

  1. Click “Confirm Order” in the top-right corner of the order page.
  2. Select “Partially Confirm Order”.
  3. Apply the changes needed, check “Editing a Partial Order Confirmation” section for further details.
  4. Click “Send”.
  5. Review the order summary to ensure everything is accurate.
  6. Click “Send Order Confirmation” to complete the process.

The partial confirmation will be sent to your trading partner, and the order will be marked as partially confirmed in the system.