Learn how to identify and effectively resolve blocked transactions in the Procuros network. This guide explains the most common causes and outlines the necessary steps for resolution.
A blocked transaction occurs when an error or issue prevents a document from being successfully transmitted to the receiving trading partner. Common causes include missing information, invalid data, or misconfigurations in one of the involved systems. These situations require targeted solutions before the transaction can proceed. The Procuros system clearly indicates the necessary actions and who is responsible for resolving them.
Open Main Navigation
Click on “Transactions” in the left sidebar.
Select Tab
Choose the “Blocked Transactions” tab in the top navigation bar.
If there are active blocked transactions, a red banner will appear on the dashboard. Click the “View” button to go directly to the overview.
The issue resolver is the person or organization responsible for fixing a specific problem. There are three types of issue resolvers:
Transactions that remain blocked for more than 60 days are automatically moved to the “Expired Transactions” tab. This ensures a clear view of current issues and prevents the main overview from becoming cluttered. Expired transactions remain fully editable and are handled in the same way as blocked transactions.
Open Navigation
Click on “Transactions” in the sidebar.
Select Tab
Choose “Expired Transactions.”
These issues pertain to the content of the transaction and include:
Click on fields with exclamation marks to view detailed error descriptions. Most of these issues can be resolved directly in the Procuros portal using the “Fix Issues” button in the red banner.
These issues arise due to misconfigurations:
For system-related issues, please follow the displayed instructions carefully. Some issues can be resolved directly in Procuros, while others require adjustments in your system.
In some cases, technical issues may arise that require support from the Procuros team. No action is needed on your part—our team will resolve the issue as quickly as possible.
Check Responsibility
Identify the issue resolver (You, Trading Partner, or Procuros).
Determine the Issue Type
Check whether the issue needs to be resolved directly in Procuros or in your system.
Make Corrections
For issues within Procuros:
For system-related issues:
Verify Status
Track the status of the transaction after making corrections.
If you have already manually imported a transaction into your system, you should remove it from Procuros by selecting “Discard Transaction” and providing a reason. This prevents it from continuing to appear as blocked.
Learn how to identify and effectively resolve blocked transactions in the Procuros network. This guide explains the most common causes and outlines the necessary steps for resolution.
A blocked transaction occurs when an error or issue prevents a document from being successfully transmitted to the receiving trading partner. Common causes include missing information, invalid data, or misconfigurations in one of the involved systems. These situations require targeted solutions before the transaction can proceed. The Procuros system clearly indicates the necessary actions and who is responsible for resolving them.
Open Main Navigation
Click on “Transactions” in the left sidebar.
Select Tab
Choose the “Blocked Transactions” tab in the top navigation bar.
If there are active blocked transactions, a red banner will appear on the dashboard. Click the “View” button to go directly to the overview.
The issue resolver is the person or organization responsible for fixing a specific problem. There are three types of issue resolvers:
Transactions that remain blocked for more than 60 days are automatically moved to the “Expired Transactions” tab. This ensures a clear view of current issues and prevents the main overview from becoming cluttered. Expired transactions remain fully editable and are handled in the same way as blocked transactions.
Open Navigation
Click on “Transactions” in the sidebar.
Select Tab
Choose “Expired Transactions.”
These issues pertain to the content of the transaction and include:
Click on fields with exclamation marks to view detailed error descriptions. Most of these issues can be resolved directly in the Procuros portal using the “Fix Issues” button in the red banner.
These issues arise due to misconfigurations:
For system-related issues, please follow the displayed instructions carefully. Some issues can be resolved directly in Procuros, while others require adjustments in your system.
In some cases, technical issues may arise that require support from the Procuros team. No action is needed on your part—our team will resolve the issue as quickly as possible.
Check Responsibility
Identify the issue resolver (You, Trading Partner, or Procuros).
Determine the Issue Type
Check whether the issue needs to be resolved directly in Procuros or in your system.
Make Corrections
For issues within Procuros:
For system-related issues:
Verify Status
Track the status of the transaction after making corrections.
If you have already manually imported a transaction into your system, you should remove it from Procuros by selecting “Discard Transaction” and providing a reason. This prevents it from continuing to appear as blocked.